Biu — Store Policies, Terms & Privacy

PART 1: ONE-TIME REPLACEMENT & EXCHANGE POLICY (STRICTLY NO REFUNDS)

1. The One-Time Replacement Rule

• Single Exchange Per Order: We provide one (1) replacement/exchange per item or bundle order. Once an exchanged item has been delivered, that purchase is deemed final and cannot be exchanged a second time.

  
  

  Size Fit Exchange: If a garment does not fit the way you prefer, you can exchange it once for an alternate size of the same product.

  
  

  Damaged or Transit Issue: If an item reaches you defective, damaged in transit, or different from what you ordered, we will replace it immediately at zero additional expense to you. (This does not count against your single size exchange).

  
  

2. Mandatory Conditions for Exchange

• - The exchange request must be initiated within 5 calendar days of the confirmed delivery date.

  
  

  - The garment must be strictly unworn, unwashed, unaltered, and free of perfume, odors, stains, or damage.

  
  

  - All original brand tags, packaging, and parcel slips must remain completely intact.

  
  

  - For damage/defect claims, a quick clear photo or short unboxing video must be shared when opening the request.

  
  

3. How to Request Your Replacement

1. - email with your Order ID and the required size.

   
   

   - Our team will verify the details and schedule a reverse pickup or provide drop-off instructions.

   
   

   - Once the original piece is received and verified at our counter, your fresh, inspected replacement unit will be dispatched.

   
   

4. Non-Eligible Items

• - Garments used, laundered, or altered by local tailors.
  - Requests initiated after the 5-day post-delivery window.

  
  

  - A second replacement request on an already-exchanged order.

  
  

  - Items purchased during clearance or archive sales marked as "Final Sale."

  
  

PART 2: SHIPPING & FULFILLMENT POLICY

1. Processing & Inspection Timelines

• Counter Inspection & Packing: All orders undergo a physical check, thread trimming, and measurement audit within 24 to 48 business hours of order placement (excluding Sundays and national holidays).

  
  

  - Handover to Courier: Once inspected and sealed, parcels are immediately handed over to verified courier partners (e.g., Delhivery, Blue Dart, Shiprocket, or India Post).

  
  

2. Estimated Delivery Timeframes

• Metro Cities (Bengaluru, Mumbai, Delhi-NCR, Chennai, Hyderabad, Kolkata): 3 to 5 business days after dispatch.
  - Rest of India (Tier 2/3 Cities & Regional Hubs): 5 to 7 business days after dispatch.

  
  

  - Remote / Regional Locations: 7 to 10 business days depending on local postal accessibility.

  
  

3. Shipping Charges

• Standard Shipping: Flat fee of ₹49 – ₹79 on single-item orders (or calculated at checkout).

  
  

  - Bundle / Value Pack Benefit: Free standard shipping on all Duo Packs, Trio Packs, or orders above ₹999.

  
  

4. Tracking & Delivery Updates

5. Delivery Attempts & Failed Deliveries

PART 3: PAYMENT POLICY

1. Accepted Payment Methods

• UPI: Google Pay, PhonePe, Paytm, BHIM, and any standard banking UPI app.- Cards: All major Visa, Mastercard, RuPay, and American Express debit and credit cards. -Net Banking: Supported across all major Indian national and private banks.

  - Digital Wallets: Paytm, Mobikwik, and Amazon Pay.

  
  

2. Cash on Delivery (COD) Policy

• To avoid frivolous orders and maintain our low-margin bundle pricing, we prioritize 100% prepaid orders.

  
  

  - If Cash on Delivery is enabled for select pin codes, it requires a flat, non-refundable COD verification fee (₹49) to cover courier return insurance. We strongly encourage UPI for zero additional fees and faster dispatch priority.

  
  

3. Payment Security & Data Handling

• - 100% Encrypted Transactions: All checkouts are processed through tier-1, PCI-DSS compliant Indian payment gateways (such as Razorpay or Cashfree) with 256-bit SSL encryption.

  
  

  - No Stored Payment Credentials: Biu never stores, views, or processes your confidential debit/credit card numbers, CVVs, net-banking passwords, or UPI PINs. All sensitive financial authorization stays strictly between you and your issuing bank.

  
  

PART 4: PRIVACY & DATA USAGE POLICY

1. Data We Collect

• Personal & Shipping Details: Name, delivery address, pin code, phone/WhatsApp number, and email address collected during order placement.

  
  

  - Customer Support Records: Sizing queries, order tracking, and fit feedback shared over WhatsApp, email, or social messaging.

  
  

  - Technical & Usage Data: Standard anonymous session details (IP address, operating system, cart activity) collected via our Shopify hosting infrastructure.

  
  

2. How We Use Your Data

• Verify, hand-pack, dispatch, and track your orders.

  
  

  - Communicate delivery timelines, tracking links, and order confirmations via SMS, WhatsApp, or email.

  
  

  - your one-time replacement and answer fabric queries.

  
  - Prevent fraudulent orders or unauthorized transactions.

3. Strict Non-Disclosure (We Never Sell Data)

• Courier Partners: Strictly for printing shipping labels and completing delivery.

  
  

  - Store Platform (Shopify): For maintaining our web catalog and checkout security.

  
  - Law Enforcement: Only if explicitly mandated by Indian statutory authorities or court orders.

4. Cookies & Web Tracking

PART 5: GRIEVANCE REDRESSAL & CONTACT

• Brand Desk: Biu

  
  

  Grievance Contact: Support Desk Lead

  
  Email: hellonammabiu@gmail.com